Track your order

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Request cancellation / return

Please complete the following form so that we can process your request quickly. After submission, you will receive a confirmation that your request has been received. Please note that submitting this form does not automatically mean that your cancellation or return has been accepted. We review each request individually.

Important note:

Engraved or personalized products are excluded from the statutory right of withdrawal as they have been custom-made to customer specifications. However, if there is a problem with the ring size, we are happy to assist with a size exchange.

Thank you. Your request has been successfully submitted.

We are reviewing your request as quickly as possible and will get back to you by email.

Unfortunately, your request could not be sent. Please try again or contact us directly by email.

Vor- und Nachname*

E-Mail-Adresse*

Bestellnummer*

Produkt / Ringset*

Grund der Anfrage*

Nachricht / weitere Informationen*

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I understand that engraved or personalized products may be excluded from the statutory right of withdrawal, as they have been custom-made according to customer specifications. I also understand that my request will first be reviewed and that submitting this form does not yet constitute an automatic acceptance of a return or refund.*